Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for your interest in Bix-Lum Beauty and Personal Care! We are dedicated to providing high-quality facial, lip, body, and hair care products in the UK market, helping you preserve your natural beauty. If you have any inquiries, suggestions, or requests, feel free to contact us through the following channels. We are here to serve you.
1. Core Contact Channels
We recommend contacting us via email for more accurate communication records and efficient problem-solving:
Official Customer Service Email: service@mail.bix-lum.com
You can send us an email for product selection, order logistics, after-sales inquiries, or any other questions. We will verify and respond to each inquiry to ensure your concerns are handled properly.
2. Customer Service Hours
Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM (UTC+8:00)
Note: Our customer service is closed on weekends and public holidays. Emails sent during this time will be prioritized and responded to on the next business day. To minimize your wait, we suggest contacting us during our working hours.
3. Business-Related Information
- Business Scope: We focus on the sale of beauty and personal care products in the UK, with the following core categories:Facial Care: Amino acid facial cleanser, moisturizing toner, soothing hydrating mask.Lip Care: Moisturizing lip balm, overnight lip repair mask.Body Care: Refreshing body lotion, exfoliating scrub, moisturizing hand cream.Hair Care: Nourishing hair mask, anti-frizz hair oil.
- Logistics Reference: Once payment is confirmed, we will ship your order within 3-5 business days. After dispatch, delivery is expected within 7-10 business days to your designated UK address. If you need to track your order, please email us with your order number, and we will assist you in following up on the logistics progress.
4. Contact Guidelines
- Email Communication Advice: When sending an inquiry email, please include your order number (if applicable), specific issue, and contact information to help us quickly locate your request and respond efficiently.
- Response Time: During working hours, we will respond to your email within 2-4 hours. Emails sent outside working hours will be responded to within 1 business day after service resumes.
- Feedback and Suggestions: If you have any feedback or suggestions regarding our products or services, feel free to share them via email. Your input will help us improve and provide you with an even better experience.
Thank you again for your trust and support. Bix-Lum looks forward to accompanying you on your journey to exquisite skincare!
Customer Service Email: service@mail.bix-lum.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
