Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products! We focus on providing high-quality daily care products for users in the UK. To help you better understand our business details, logistics timelines, and service channels, we have compiled the following key information for your reference. If you have any questions, feel free to contact us, and we will be happy to assist you.
1. Product Categories Overview
We specialize in four major categories of beauty and personal care products, covering facial, lip, body, and hair care needs to meet your daily requirements:
- Facial Care: Amino Acid Facial Cleanser, Moisturizing Toner, Soothing Hydrating Mask, all with gentle formulas to protect skin health.
- Lip Care: Nourishing Lip Balm, Night Repair Lip Mask, targeting dry lips and fine lines with long-lasting moisture and hydration.
- Body Care: Refreshing Body Lotion, Exfoliating Scrub, Moisturizing Hand Cream, revitalizing and smoothing the skin all over your body, with a balance of nourishment and freshness.
- Hair Care: Nourishing Hair Mask, Anti-Frizz Hair Oil, repairing damaged hair to maintain smoothness and shine.
All products are suitable for everyday care scenarios, and you can choose and mix them according to your skin type and needs.
2. Logistics and Delivery Information
We are dedicated to providing efficient and convenient delivery services to ensure you receive your favorite products quickly:
- Shipping Time: After payment is confirmed, we will ship your order within 3-5 business days. During peak periods (holidays, promotional events), there may be slight delays, and we will notify you of the progress through order notifications.
- Delivery Time: Once shipped, your order is expected to arrive at your designated address in the UK within 7-10 business days. Actual delivery times may be affected by factors such as logistics routes and weather. You can track the logistics status in real-time via the order details page.
3. Customer Service Information
To ensure a smooth shopping experience, we provide dedicated customer support to help with any questions:
- Contact Method: The official customer service email: service@mail.bix-lum.com. You can email us for inquiries about product selection, order logistics, after-sales services, and more.
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). We are closed on weekends and public holidays.
- Response Time: During working hours, we will respond to your email within 2-4 hours. Inquiries submitted outside working hours will be prioritized and responded to the next business day to ensure prompt assistance.
4. Helpful Reminders
- Please provide an accurate shipping address and contact information when placing an order, so that the delivery personnel can reach you in a timely manner and avoid delays in receiving your package.
- If you find any packaging damage or issues with the product upon receiving it, please contact customer service within 24 hours, providing your order number and any relevant evidence. We will quickly verify and resolve the issue.
- For more details (such as return and exchange policies, payment methods, etc.), feel free to contact our customer service email. We will provide you with complete explanations.
Thank you again for your trust and support! Bix-Lum is here to accompany you on your journey to exquisite care with quality products and attentive service.
Customer Service Email: service@mail.bix-lum.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
