Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products. As a business focused on beauty and personal care in the UK, we take the protection of user data and privacy as a core responsibility. To clarify our principles for handling user data, protection measures, and user rights, we have established this policy. Thank you for your understanding and cooperation. If you have any questions, you can contact us via customer service email at service@mail.bix-lum.com or reach out to us during our working hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).
1. Data Collection Scope and Purpose
We only collect your relevant data for the necessary purpose of providing high-quality service and ensuring smooth transactions. The scope is strictly limited to:
- Order Transaction Data: Name, shipping address, phone number, payment account information, and order details, used for order processing, shipping arrangements within 3-5 business days, logistics tracking (delivery within 7-10 business days after shipping), and after-sales support.
- Consultation Service Data: The content and communication records from inquiries sent through our customer service email, used for accurately addressing product selection, logistics updates, and other inquiries, to improve service efficiency.
- Basic Operation Data: Device information, access logs (non-personally identifiable information), used to optimize platform experience and ensure service stability, without associating with personal identity.
We will never collect sensitive data unrelated to the service, such as health status, biometric information, etc., ensuring the necessity and minimization of data collection.
2. Data Security Protection Measures
We employ multi-layered security technologies and management mechanisms to safeguard your data, preventing leakage, tampering, and loss:
- Technical Protection: Data is encrypted during storage and transmission, using mainstream encryption technologies in the industry to ensure security throughout the entire data collection, processing, and storage process. We also establish firewalls, intrusion detection systems, and regularly perform security vulnerability scans and fixes to resist cyberattacks.
- Management Norms: Data access is strictly limited, with only authorized personnel accessing user data during their work duties, and they must comply with confidentiality agreements. Employees are regularly trained on data security to reinforce privacy protection awareness.
- Emergency Handling: We have an emergency response plan in place for data security. If a data breach is suspected, the emergency process will be activated immediately, remedial measures will be taken, and affected users will be notified promptly, with cooperation from relevant departments for investigation.
3. Data Usage and Sharing Rules
- Data Usage: The collected user data will only be used for order processing, logistics delivery, customer service responses, service optimization, and other specified purposes. Without your written consent, it will not be used for unrelated purposes such as commercial promotion, third-party referral, etc.
- Data Sharing: We will never share your personal data with third parties casually. Data will only be shared under the following necessary circumstances:To complete delivery services, we will provide necessary information (e.g., shipping address, contact number) to our logistics partners (who must comply with confidentiality obligations).We may share data with regulatory bodies or judicial authorities when required by law, and cooperate with relevant investigations.
4. User Data Rights and Operation Guidelines
You have legal rights to query, correct, delete, or withdraw consent regarding your personal data:
- Query and Correction: If you need to check your order data or personal information records, or if you find any inaccuracies that need correction, you can submit a request via the customer service email. We will verify and assist you during working hours.
- Deletion and Withdrawal of Consent: If you wish to delete your personal data (without affecting the retention of compliant records for completed orders) or withdraw consent for data use, you can contact customer service to request this. After approval, we will promptly stop collecting and using related data.
- Rights Protection: If you believe your data rights have been violated, you can report this via the customer service email, and we will prioritize verification and provide a solution.
5. Additional Notes
- Policy Applicability: This policy applies to all users of Bix-Lum products and services, covering data processing activities related to order transactions, customer service inquiries, logistics coordination, and more.
- Policy Updates: We will update this policy in accordance with UK local data protection laws and business developments. The updated policy will be published through official channels and will take effect immediately after public notice.
- Third-Party Responsibility: If you purchase our products through unofficial channels (such as third-party agents or unauthorized platforms), the related data security risks will be borne by the third party, and we are not responsible for user data in these scenarios.
Bix-Lum is committed to upholding the highest standards of data security to protect your privacy rights. Thank you again for your trust and support, and we will continue to provide you with high-quality beauty and personal care products and a secure service experience!
Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
