Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products. We focus on providing high-quality facial care, lip care, body care, and hair care products (including amino acid cleansers, moisturizing lip balms, refreshing body lotions, nourishing hair masks, and more) to customers in the UK. To ensure your shopping rights, we would like to provide the following information regarding product warranty.
1. Warranty Service Description
Due to the special nature of beauty and personal care products (which are personal-use items with high hygiene and safety requirements, and whose effectiveness is closely related to individual skin types and usage methods), Bix-Lum does not offer warranty services for any of its beauty and personal care products. We kindly ask for your understanding.
2. Relevant Rights Guidance
If you discover any quality issues, damaged packaging, or incorrect items after receiving your product, please refer to our return and exchange policy for resolution. You can consult the complete return and exchange rules via our official channels to understand the specific application deadlines, processes, and shipping cost responsibilities, ensuring your legal rights are protected.
3. Logistics and Customer Support Information
- Shipping Time: After order payment confirmation, we will arrange for dispatch within 3-5 business days. Once shipped, the product is expected to be delivered to your designated UK address within 7-10 business days.
- Customer Support: If you have any questions regarding product usage, order logistics, return and exchange policies, etc., please feel free to contact us via customer service email at service@mail.bix-lum.com, or reach out to us during customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). We will be happy to assist you.
4. Additional Tips
To ensure a positive user experience, we recommend checking the product’s condition carefully after receiving it and following the product instructions closely. Products that are damaged or spoiled due to improper use or storage will not be eligible for returns or exchanges, so please pay close attention.
Thank you again for your understanding and trust. Bix-Lum is committed to providing you with high-quality products and services. We hope you enjoy your shopping experience!
Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
