Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products! To help you quickly resolve any questions regarding your shopping and product usage, we have compiled the following FAQs. If your question is not covered, please contact our customer service email at service@mail.bix-lum.com, or reach out to us during customer service hours, and we will be happy to assist you.
1. Product Related
Q1: What categories of beauty and personal care products do you offer?
A: We focus on offering beauty and personal care products for the UK market, with four main categories:
- Facial Care: Amino acid facial cleanser, moisturizing toner, soothing hydrating mask.
- Lip Care: Moisturizing lip balm, overnight lip repair mask.
- Body Care: Refreshing body lotion, exfoliating scrub, moisturizing hand cream.
- Hair Care: Nourishing hair mask, anti-frizz hair oil.
All products are designed to meet daily care needs and can be selected according to your skin type and requirements.
Q2: Are your products suitable for sensitive skin?
A: Our products are formulated with gentle ingredients, such as the amino acid facial cleanser, which is suitable for most sensitive skin types. However, due to individual skin differences, we recommend performing a patch test on the skin behind your ear or the inner side of your arm before first use. Wait 24-48 hours to check for any adverse reactions before using the product normally. If you experience redness, stinging, or discomfort, discontinue use immediately and wash the area clean. If needed, contact customer service for further advice.
2. Order and Shipping Related
Q1: How long will it take for my order to be shipped? When will I receive it?
A: After your payment is confirmed and verified, we will ship your order within 3-5 business days. Once shipped, the product is expected to arrive at your specified UK address within 7-10 business days. During peak periods (such as holidays and promotions), shipping may be slightly delayed, but you can track the shipping progress in real-time via the order details page.
Q2: Can I change the delivery address or cancel my order?
A: You can contact customer service to request changes to your delivery address or to cancel your order before it is shipped. Customer service will do its best to accommodate your request. If the order has already been shipped, the address cannot be changed, and cancellation can only be processed according to our return and exchange policy. We appreciate your understanding.
Q3: What should I do if my tracking information hasn't updated for a long time?
A: Shipping updates may be delayed due to factors such as traffic congestion, weather conditions, or customs inspections. We recommend waiting 1-2 business days before checking again. If no updates occur after 10 business days, please contact customer service with your order number, and we will assist in verifying the situation with the logistics company and follow up.
3. Customer Service and Inquiries Related
Q1: What are your customer service hours? How can I contact customer service?
A: Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We are closed on weekends and public holidays. You can contact customer service via email at service@mail.bix-lum.com for inquiries, and we will reply as soon as possible during working hours. Alternatively, you can use the online customer service chat function on our official platform during working hours.
Q2: How long will it take to receive a response from customer service?
A: During working hours, we will respond to your inquiry within 2-4 hours. Inquiries submitted outside working hours will be prioritized the following business day to ensure timely resolution of your questions and concerns.
4. Other Related Questions
Q1: Does the product price include taxes? Who is responsible for customs duties?
A: The price of the products you purchase from Bix-Lum includes the relevant taxes within the UK. The amount shown at checkout is the final amount you need to pay, with no additional taxes on the products. Customs duties are governed by UK customs policies, and if your order incurs customs duties during clearance, you will be responsible for those charges. We recommend familiarizing yourself with local customs rules to avoid any issues that could affect your delivery experience.
Q2: What should I do if I find an issue with the product after receiving it?
A: If you notice any issues with your products after receiving them, such as damaged packaging, missing items, incorrect products, or quality issues, please contact customer service within 24 hours of receipt. Provide your order number, receipt, and photos of the problem, and we will quickly verify the issue and process it according to our return and exchange policy to ensure your rights.
This concludes our FAQ section. If you have any further questions, feel free to contact our customer service team. Bix-Lum wishes you a pleasant shopping experience!
Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
