Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products. To protect your legal rights and ensure a安心 shopping experience, we have established the following return and exchange policy. Please take a moment to review it. If you have any questions, you can contact our customer service via email at service@mail.bix-lum.com, or reach us during customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).
1. Return/Exchange Request Time Limit
All beauty and personal care products purchased (including facial care, lip care, body care, and hair care products) can be returned or exchanged within 14 days from the date of receipt. Requests submitted after this period will not be accepted. We appreciate your understanding.
2. Return/Exchange Request Conditions and Process
- Precondition for Request: The order status must be updated to "Shipped" before you can submit a return or exchange request. The status will automatically update within 24 hours after you receive the product, and you can check it via the order tracking page.
- Request Method: Please submit your return/exchange request via the official order system online, providing the reason for return/exchange, product details, and contact information. We will inform you of the return address and instructions once the request is approved.
- Product Requirements: The product must be returned in its original, unopened packaging (sealed items such as facial cleansers, masks, lip masks, etc. must be undamaged). The product should show no signs of use, and all accessories (such as manuals, gifts, etc.) must be intact. Used or damaged items will affect the approval of your return or exchange request.
3. Shipping Costs for Return/Exchange
Shipping costs will be handled according to the reason for the return/exchange, as outlined below:
- If the return/exchange is due to our fault (e.g., product quality issues, incorrect delivery, missing items), both the original and return shipping costs will be covered by Bix-Lum. You may apply for reimbursement of shipping costs by providing valid shipping receipts after sending the product back.
- If the return/exchange is due to personal reasons (e.g., dislike, unsuitable for skin type, order mistake), you will bear the cost of both original and return shipping. When returning the product, please choose a trackable shipping method to avoid loss.
4. Refund Processing
Once we receive the returned item, we will complete the inspection within 3 business days. After approval, the refund will be processed to your original payment method (such as credit card, debit card, payment platform account, etc.) within 15 business days.
The refund processing time depends on the payment institution and bank’s processing cycle. If you have not received your refund after 15 business days, please contact customer service promptly for verification.
5. Additional Information
- Logistics Reference: Our order shipment time is 3-5 business days, and the estimated delivery time is 7-10 business days. We recommend keeping your shipping proof to track the status of your product.
- Special Notice: Beauty and personal care products are for personal use, and to protect the hygiene and safety of all customers, products that have been opened, used, or damaged due to improper storage will not be accepted for return or exchange.
- Policy Adjustments: This return and exchange policy will be optimized based on relevant laws and regulations, as well as business development. Any changes will be announced through official channels, and the new policy will take effect immediately after being published.
Thank you again for your trust and support. We will do our best to assist you with any issues during the return/exchange process. We wish you a pleasant shopping experience!
Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
Return/Exchange Address:1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
