Last Updated: January 20, 2026

Company Name: Zhijiang Meizha Trading Co., Ltd.

Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Wang Xiangbin

Social Credit Code: 91420583MAK5K1XA1R

Email: service@mail.bix-lum.com

Phone: 19224686304

Thank you for choosing Bix-Lum Beauty and Personal Care products and services. This agreement is designed to clarify the rights and obligations between you and Bix-Lum (hereinafter referred to as "we" or "us") regarding the purchase of products, delivery, and service interactions. As a company focused on the UK market, we provide facial care, lip care, body care, and hair care products and related services. By placing an order, making an inquiry, or using our services, you confirm that you have fully read, understood, and agreed to the terms outlined below. If you have any questions, you can contact our customer service at service@mail.bix-lum.com or reach out to us during our service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).

1. Scope of Service and Applicable Audience

1.1 Scope of Service

We provide the following services to customers in the UK:

• Facial Care: Amino Acid Facial Cleanser, Hydrating Toner, Soothing Hydration Mask.
• Lip Care: Moisturizing Lip Balm, Overnight Repair Lip Mask.
• Body Care: Refreshing Body Lotion, Exfoliating Scrub, Moisturizing Hand Cream.
• Hair Care: Nourishing Hair Mask, Anti-Frizz Hair Oil.

1.2 Applicable Audience

This agreement applies to all individual users who purchase products or use services through our official channels (including the official website, authorized platforms, etc.). It does not apply to commercial purchases, wholesale orders, or other non-personal consumption scenarios.

2. Order and Logistics Services

2.1 Order Confirmation

Once you submit an order and complete the payment, the system will generate an order number, which constitutes the order confirmation. We will verify inventory and arrange for processing based on the order details. If we are unable to fulfill the order due to stock shortages or incorrect information, we will notify you by email within 24 hours and issue a full refund.

2.2 Shipping Timeline

After confirming payment and ensuring sufficient stock, we will ship the order within 3-5 working days. Once shipped, we will send you the tracking number and delivery method via email. During peak seasons (holidays, promotional events), shipping may be delayed by 1-2 working days, and we will inform you in advance.

2.3 Delivery Service

After shipment, the goods are expected to arrive at your designated UK address within 7-10 working days. Actual delivery time may be affected by logistics routes, weather, customs inspection, etc. We will work with our logistics partners to ensure efficient delivery.

2.4 Receipt Instructions

When you or the recipient signs for the goods, it is considered confirmation of receipt. Please check the packaging and quantity before signing. If you find any issues such as damaged packaging or missing items, take a photo and keep the evidence, and contact customer service within 24 hours. Any delay in reporting may affect the verification and resolution of the issue.

3. Rights and Obligations of Both Parties

3.1 Our Rights and Obligations

• We guarantee that all products sold are genuine and meet the local beauty product quality standards in the UK, free from counterfeiting, expiration, or deterioration.
• We will provide shipping, logistics tracking, and customer service as outlined in this agreement, responding promptly to reasonable requests.
• We reserve the right to verify order information and refuse to ship or cancel orders in case of fraudulent orders or malicious activities.
• We have the right to optimize and update the terms of this agreement based on changes in laws, market conditions, and business adjustments. Any updates will be published through official channels, and the new terms will take effect immediately after publication.

3.2 Your Rights and Obligations

• You have the right to request that we provide qualified products and services as agreed. You may raise objections regarding any issues with the product or service in accordance with the law.
• When placing an order, you are required to provide accurate and complete information, such as the shipping address and contact details. Any loss or delays resulting from incorrect information provided by you will be your responsibility.
• You must comply with UK laws and regulations as well as the terms of this agreement. You shall not use our products or services for illegal, infringing, or malicious activities, such as filing fraudulent complaints.
• You should properly retain order information, payment receipts, etc. If you require after-sales service, you must provide valid proof for verification.

4. Customer Service Guidelines

4.1 Service Hours

Our customer service operates Monday to Friday from 9:00 AM to 6:00 PM (UTC+8:00). Service is suspended on weekends and public holidays. Inquiries submitted during this period will be prioritized on the next business day.

4.2 Scope of Service

Our customer service team will assist you with product selection, order inquiries, logistics tracking, after-sales support, and other related questions to resolve any issues you encounter during usage.

4.3 Response Time

During business hours, we will respond to your inquiries within 2-4 hours. For complex issues, we will inform you of the processing progress and expected resolution time to ensure effective communication.

5. Disclaimer

5.1 Force Majeure

We are not responsible for any failure to fulfill orders or delays in delivery due to force majeure events (such as natural disasters, war, policy changes, strikes in the logistics industry, etc.). However, we will make reasonable efforts to notify you and take remedial actions (such as refunding or delaying shipment).

5.2 Personal Reasons

If a product is lost, damaged, or delayed due to personal reasons (such as incorrect address, failure to sign for the package, or failure to collect the item on time), you will bear the associated costs and losses.

5.3 Product Use

Our products are daily care items, and the effectiveness of use may vary based on individual skin types, application methods, and other factors. We do not guarantee a specific result for each individual, and you should choose products according to your personal needs.

5.4 Third-Party Logistics Issues

If a product is damaged or lost due to the logistics provider's error, we will assist you in seeking compensation from the logistics provider, but we will not be directly liable for such damages (unless the issue is caused by our packaging).

6. Dispute Resolution and Miscellaneous

6.1 Governing Law

This agreement is governed by UK law. Any disputes arising from the performance of this agreement shall be resolved first through friendly negotiations. If negotiations fail, either party may file a lawsuit in a UK court with jurisdiction.

6.2 Other Provisions

This agreement shall be supplemented by UK laws such as the Consumer Rights Act and the Data Protection Act 2018, or by mutual agreement between the parties.

6.3 Final Interpretation

We reserve the final interpretation of this agreement. If you have any questions or suggestions regarding the terms, please feel free to contact us via email.

Effective Date: January 20, 2026

Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)