Last Updated: January 20, 2026
Company Name: Zhijiang Meizha Trading Co., Ltd.
Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Wang Xiangbin
Social Credit Code: 91420583MAK5K1XA1R
Email: service@mail.bix-lum.com
Phone: 19224686304
Thank you for choosing Bix-Lum Beauty and Personal Care Products! To ensure you have a clear understanding of the order shipping and delivery details, we have compiled the following important information regarding logistics times, shipping policies, and taxes. If you have any questions, please feel free to contact us via customer service email at service@mail.bix-lum.com, or reach us during our customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). We are happy to assist you.
1. Delivery Area and Logistics Time
We specialize in beauty and personal care products in the UK. Our delivery service covers the entire UK, offering convenient home delivery for all facial care, lip care, body care, and hair care products (including amino acid cleansers, moisturizing lip balms, refreshing body lotions, nourishing hair masks, and more).
- Shipping Time: Once your order is successfully paid and confirmed, we will ship your products within 3-5 business days. During peak times (such as holidays or promotional events), there may be slight delays, and we will notify you of the specific status via order updates.
- Delivery Time: After shipment, the product is expected to reach your specified delivery address within 7-10 business days. Actual delivery time may be affected by factors such as congestion in logistics routes, weather conditions, or remote delivery addresses. You can track your product in real-time through the order details page to follow the shipping status.
2. Shipping Policy
As a token of appreciation for your support, we offer free shipping for all products. Whether you purchase a single item or a multi-item order, there are no shipping fees. The order amount corresponds directly to the actual product price, making your shopping experience more cost-effective.
3. Tax Information
- Product Tax: The price of Bix-Lum beauty and personal care products includes all relevant taxes within the UK. No additional tax payments are required for the products themselves. The amount displayed at checkout is the final amount you need to pay.
- Customs Duties: Customs duties are governed by the UK customs policies and relevant laws. If any customs duties are incurred during the customs clearance process, they will be your responsibility. We recommend that you check local customs policies in advance to avoid any issues that may affect your delivery experience.
4. Receiving Goods and Handling Exceptions
- Receiving Reminder: Please ensure that you provide an accurate delivery address and contact details so that the courier can contact you upon delivery. If you are unable to sign for the package personally, you may authorize someone else to receive it. The package will be considered received when the authorized person signs for it.
- Exception Handling: If you encounter any issues such as damaged packaging, missing items, or incorrect products upon receipt, please contact customer service within 24 hours of receiving the product. Provide your order number, proof of receipt, and photos of the affected product. We will promptly verify the issue and take necessary action to protect your rights.
5. Additional Tips
During holiday periods (e.g., Christmas, New Year), logistics times may be affected. We recommend planning your shopping ahead of time and placing orders early to avoid delays. We will monitor your order's logistics status and make every effort to ensure timely delivery.
Thank you again for your trust and support. Bix-Lum is committed to providing you with high-quality beauty and personal care products and convenient delivery services. We hope you have a pleasant shopping experience!
Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
