Last Updated: January 20, 2026

Company Name: Zhijiang Meizha Trading Co., Ltd.

Address: 1105 Room-12-0087, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Wang Xiangbin

Social Credit Code: 91420583MAK5K1XA1R

Email: service@mail.bix-lum.com

Phone: 19224686304

Thank you for choosing Bix-Lum Beauty and Personal Care Products! We focus on providing high-quality facial care, lip care, body care, and hair care products (including amino acid cleansers, moisturizing lip balms, refreshing body lotions, nourishing hair masks, and more) to customers in the UK. To ensure your payment security and smooth shopping experience, we would like to provide the following information regarding payments. If you have any questions, please contact our customer service email at service@mail.bix-lum.com, or communicate with us during customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).

1. Supported Payment Methods

To meet your diverse payment needs, we offer the following secure and convenient payment channels, which you can choose from on the checkout page:

• American Express (Amex)
• Klarna BNPL (Buy Now, Pay Later Service)
• Mastercard
• PayPal
• VISA

All payment channels use encryption technology to ensure transaction security and protect your payment information from being disclosed. You can make your payment with confidence.

2. Tax Information

1. Product Tax: The price of the Bix-Lum beauty and personal care products you purchase includes the relevant taxes within the UK. The amount displayed during checkout is the final amount to be paid, with no additional taxes required for the products themselves, simplifying the payment process.
2. Customs Duty: Customs duties are strictly governed by the UK’s local customs policies and relevant laws. If your order incurs customs duties during the clearance process, you will be responsible for these charges. We recommend that you familiarize yourself with local customs policies to avoid any issues that may affect your delivery experience.

3. Payment and Order Rules

1. Order Confirmation: After completing your payment, the system will immediately generate the order and send a confirmation notice to your registered contact details. The order status will be updated to "Pending Shipment." If you do not receive a confirmation notice after payment, please contact customer service to verify the order status.
2. Payment Failure Handling: If there is a payment failure or the payment has not been processed, we recommend checking your payment account balance, card validity, and payment limits. Alternatively, you can try using another payment method. If the issue persists, please contact customer service for assistance in troubleshooting.
3. Order Cancellation and Refund: If you wish to cancel a paid order, please contact customer service before the order is shipped. After the cancellation is approved, the refund will be processed through the original payment method. The actual refund time depends on the processing cycle of the payment provider. For orders that have already been shipped, please follow the return and exchange policy for further procedures.

4. Logistics Timeframe

After your payment is confirmed and verified, we will arrange for dispatch within 3-5 business days. Once shipped, the product is expected to be delivered to your designated UK address within 7-10 business days. You can track the shipping progress in real-time through the order details page.

Thank you again for your trust and support. Bix-Lum is committed to providing you with a secure, convenient shopping experience and high-quality beauty and personal care products. We wish you a pleasant shopping experience!

Customer Service Email: service@mail.bix-lum.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)